The OSS Guide for Telecom Service Providers and ISPs
About this title:
Operational Support Systems (OSS) are now key to the competitive strategy of modern service providers. 'Big pipes' are old news - customers know you can give them the bandwidth they expect. But can you give them the service they expect? If you can't offer seamless integration and interoperability over a wide range of platforms you'll struggle to win and retain customers in today's marketplace. The OSS Guide for Telecom Service Providers & ISPs by leading independent consultant Dr Tony Judge is your road map to best-in-class OSS.
This vital handbook gives you immediate access to shrewd, insightful, expert advice in this vital field at a fraction of the fees that you would be charged by any consultancy. In short, it is a guide you can hardly afford to be without.
The OSS Guide for Telecom Service Providers & ISPs:
* Contains a wealth of practical guidance based on experience of many real world OSS projects
* Reviews relevant OSS standards and their application
* Is a guide to defining your OSS requirements, designing an OSS solution and how to recognise good and bad architectural features
* Provides detailed guidance on how to procure OSS solutions and how to avoid some common procurement problems
* Looks at the factors that lead to successful OSS implementations, including how to organise OSS projects
* Has a special chapter on OSS issues of particular relevance for ISPs
* Addresses operations and maintenance of OSS solutions - areas which are often neglected by other OSS reports
* Categorises the main types of OSS applications and identifies leading vendors and products for each category
* Provides an OSS checklist to assist start-up service providers in identifying their OSS needs.
The guide is written from the service providers' perspective to help them with a wide range of OSS issues. It is also relevant for other industry players such as OSS vendors, consultancies or system integrators who need to gain an insight into their clients' OSS priorities.
About the author
Dr Tony Judge
Tony Judge has 15 years experience of the telecoms and IT sectors as a specialist in network management, customer care, billing and network operations for service provider and OSS vendor organisations. Working with his clients' senior executives, he has successfully delivered a wide range of consultancy and IT projects, including: major systems procurements, operations strategies for start-ups, quality of service planning and architectures for OSS.
His experience also includes business development and a variety of line management roles in network operations, telecoms consultancy, software development and R&D. He has worked in significant operational roles for BT, Energis and GTS, where he was Head of Operations for the SDH network of GTS' Esprit subsidiary.
Tony has broad experience of the market for OSS and of the network technologies and services employed by today's telecom service providers and ISPs. He has worked for various UK, EU and US based companies and has particular strengths in the areas of international network management, the problems faced by start-up operators and contemporary OSS architecture and design solutions.
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